t-mobile saga.

Well. I was willing to accept the $9.95 shipping charge. I really was. Until I went in there today to find a case for my phone. And the lady told me told me to "just call customer support and they will wave it for you". So, I called. I mean, I might as well try to make back $10 today, right? After speaking with 3 representatives, I finally reached the big supervisor. And I think I got the lady at the store in trouble, because it is "not procedure to remove the shipping fee". But alas, he did it for me. Awesome.